Personal information definition
Personal information is any information that tells us something about you. This could include information such as name, company name, contact details, or any information about your needs or circumstances which would allow us to deal with your enquiry or potential purchase or rental.
We do not collect special data e.g. data about health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation.
Personal information we collect
We will collect your name, phone number, email address and postal address from you. Depending on the service that we provide to you we may also collect additional personal information which we may share with letting agents, management companies, subcontractors or estate agents.
How we use your personal information
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so.
How we use your personal information
We use your personal information for the purposes of fulfilling our obligations to you in arranging a purchase, rental agreement etc for you (via third party agents, solicitors etc). Where we are dealing with a property on your behalf we may need to pass your personal information from time to time on to third party contractors.
Other uses of your personal information
If you do not provide information that we request
We need some of your personal information to perform the services you have requested from us. For example:
We also need some information so that we can comply with our legal obligations. If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you,
How we keep your data secure
We have measures in place which are designed to prevent unauthorised access to your personal information.
Our email server data centres
By having our own data centres in the UK, we have built in a secure and resilient network infrastructure and do not rely on third-party solutions. Our data centres are staffed 24 hours a day every day of the year, with extensive physical security measures, including strict access control and CCTV.
How long we keep your personal information
The time for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information for legal purposes.
Overseas transfers of your personal information
We occasionally may transfer, store, or process your personal information in locations outside the UK and the European Economic Area (EEA). Where the countries to which your personal information is transferred do not offer an equivalent level of protection for personal information to the laws of the UK, we will ensure that appropriate safeguards are put in place.
Personal information – your rights
– Request that we delete your personal information in the following circumstances:
Complaints and Contact Details
By submitting your information to us, you are consenting to us storing and processing your personal information in the methods detailed in this policy. You can check the information we are storing about you at any time by emailing us. For more information on the Data Protection Act, please contact the Information Commissioners Office on 08456 30 60 60 or visit the website www.ico.gov.uk.
You are free to request that your information be deleted from our database at any time. Please send an email request and we will remove your information.
Please email firstname.lastname@example.org or write to us Houghton Homes, 8 Challis Green, Barrington, Cambridge CB22 7RJ
Houghton Homes is the trading name of Houghton Homes Cambridge Limited. Registered in England and Wales, company number 506112
Registered Office: Ensors Chartered Accountants, Platinum Building, St John’s Innovation Park, Cowley Road, Cambridge CB4 0DS